This User Agreement is a contract between you and Metglobal and applies to the services you have booked. You must read, agree with and accept all of the terms and conditions applicable to your booking.
Use of the Metglobal Affiliate website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.
When visiting our website a record of your visit is logged.
Charges for your hotel booking through this website will be made by Metglobal and will appear on your credit card statement as MetGlobal.
Our company operates secure servers to minimise the risk of unauthorised credit card use. Anyone found to have used a credit card of which they have no authorised use will be liable to prosecution. Payment: Your credit card will be charged for the cost of your booking in full upon submitting your reservation. Charges will appear on your credit card statement as MetGlobal. The amount noted DOES NOT include any applicable charges for optional incidentals (such as minibar snacks or telephone calls). These fees will be charged by the hotel upon checkout.
Please be advised that if you submit a Diners Club credit card for payment of your booking, the transaction will be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. MetGlobal.com can not be held responsible for currency exchange rates or bank surcharges whatever the circumstances.
Rate displays on our website can be viewed in different currencies. These rates are to be used as a guide only. The actual currency and amount that will be charged will be shown to you on the actual Booking page. The default currency for charges will be EURO.
Cancellations must be made in writing through the 'Managing Bookings' section. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher. Amendments are subject to availability and if you want to change the dates of stay, then the rates can be subject to an increase or decrease.
Refunds will be processed in the currency charged. For example, if you do not reside in a EUR Participating Country, when checking your credit card statement you must allow for currency exchange fluctuation which may occur. MetGlobal.com can not be held responsible for changes in currency exchange rates.
While we undertake to ensure that your requested room type and smoking preference is available, MetGlobal.com cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.
To date we have been able to accommodate 99.9% of our customers in the accommodation they have selected. However in a small percentage of cases a booking may have to be moved, this may be due to renovations taking place at the original hotel, maintenance or that the hotel has over booked. In such cases your stay will be to be protected at an alternate hotel of comparable standards.
Complaints: Any complaint which cannot be resolved at the hotel must be notified in writing to MetGlobal.com within 3 days of the check out date. A copy of the complaint must be also submitted to and signed by the hotel manager.
While MetGlobal.com strives to present hotel as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.
Hotel information: While MetGlobal.com strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your stay or not suited to individual tastes and preferences. Redecoration and maintenance , is necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control.
MetGlobal.com cannot accept responsibility for any disturbance or inconvenience to the client beyond its control nor for accidents or loss in a hotel caused by hotel management or staff.
Disclaimer: MetGlobal.com does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without prior notice.
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